CCS Training Services

Training Programmes

Information

Latest News Items

Developments

  • 'Call Centres' receiving bad press
    • In response CCS have developed a training portfolio to address the key issues
    • Clients are winning back business and improving customer satisfaction

  • Further developments include programmes for Finance and Accounting
  • Credit Control and Debtor Management remain the major focus for most business in the current economic climate

Bespoke Training

  • Training programmes are developed after extensive discussion with our clients
  • Our aim is to meet clients' aims and objectives 100%
  • We specialise in delivering on-site training
  • Date & Times can be chosen to reduce disruption and impact on normal business
  • Training programmes are bespoke and specific to your needs

Trainers

  • Our trainers are highly valued and regarded, with experience and qualifications in:
    • Credit Control
    • Call Centre
    • Personal Development
    • Customer Care
    • Finance
    • Communication
  • We have:
    • Graduate members of the Institute of Credit Management
    • NVQ Trainer/Assessor status from level 1 to 4
    • Chartered Accountants
    • Graduates in Management and Personal Development

  • All trainers are sought after with proven track records

Benefits of Our Training

  • Identifiable financial benefits
  • More motivated, confident, effective and productive empoyees
  • Staff are happier at what they do
  • We believe in people - our skills development workshops ensure your people believe in themselves
  • Our training programmes are often the most rewarding steps your employees will take

We look forward to discussing your aims, objectives and requirements

 

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