'Excellence is not a matter of chance but of choice'

Negotiation Skills

Everyone needs good negotiating skills - being able to negotiate is fundamental to dealing with people and is an essential skill for business people at all levels. This course offers an opportunity for participants to understand the key stages of the negotiation process and how, by putting this knowledge into practice through role plays and key exercises, they can improve their own negotiating techniques.

• Negotiating - a skill for life


• What is negotiating all about?


• How good a negotiator are you?


• Principles and strategies of good negotiating


• The negotiating 'see-saw'


• How to behave when things go wrong


• The 'Negotiation Preparation' - negotiation styles - your approach


• Looking for variables - learning to trade and not to concede


• Avoiding threats and ultimatums


• A fair deal for both sides

Exercise - Negotiating: Tying the Knot

• Exercises and role plays


• Final Analysis