Credit Control

In support of your cash collection efforts, our carefully researched and developed Advanced Telephone Collection Techniques Workshop offers an excellent opportunity for your collectors/controllers to develop and fine tune their communication, negotiation, questioning and influencing techniques to perfection. This course for the right audience has the potential to generate the biggest impact on cash flows and overdue debt - measured by the usual parameters of DSO (Days Sales Outstanding) and Aged Debt.

Customer Services

All successful businesses embrace the principles of excellent customer care!  Our 2 day Advanced Customer Care Workshop is designed to develop and enhance the skills and techniques of your employees in the arts of communication, care and attention, ownership and the desire to help customers/clients and resolve problems. The much used phrase 'If you don't look after your customers, someone else will' has particular relevance here.

Call Centre

To maximise the result of time spent making contact by telephone with potential/existing clients or customers, your call centre staff need to be highly motivated and highly trained in the art of communication and customer contact. Our Advanced Call Centre Communication Skills Workshop focuses on all the key issues, including: questioning; listening; negotiating; motivating and closing.

Personal Development

Team Building and Time Management, are two key workshops our clients find most beneficial in enhancing both team and individual performance.

Finance Accounting

Finance for Non-financial Managers is just one key example workshop from our portfolio of training programmes designed to improve understanding and awareness of the critical financial issues that impact on your business.