'Excellence is not a matter of chance but of choice'
Coaching The Credit Team
Day One
Introduction and Objectives
- Team Introductions & 'icebreaker'
- Individual Objectives and Expectations
- Course Objectives
- SWOT Analysis
- Short 'Coaching' introduction exercise
The need/case for coaching in modern business
- Working with change
- Traditional views of coaching + Coaching in a business context
- differences
- issues
- relationships
- Reasons/Excuses for not Coaching
- How do you like to be managed and coached? Why?
- Why coach?
Defining coaching and coach characteristics
- What it is and how might we determine effective coaching
- What is a coach?
- What makes an effective coach?
Coaching Techniques
- Directive/non directive coaching
Fulfilling potential in others
- What is the definition of Coaching?
- The Coaching Structure
- Understanding Empowerment
Key Skills
- Listening Skills
- Understanding communication and Body Language
- Awareness/discovery – Questioning Techniques
The Grow Model
- The Grow Model – Topic, Goal, Reality, Options, Wrap Up
- Awareness of the common pitfalls in coaching
Conclusion of Day One
- Assessment and review
- Prepare for Day Tw
Day Two
- A – Z Exercise – Recap on first day
In At The DEEP END
- Individuals to deal with a given coaching situation
- Scenarios ‘1’
- Group review and feedback
Self Analysis
- Competence Matrix
- Individuals to complete a self honesty audit. Review SWOT Analysis
The Successful Coaching Session
- The basic model – Manage the Coaching Session
- Role play Scenarios ‘2’
Team (Group) Analysis
- Team Audit
- What works - best approach - key features - ‘rules’
Putting it all together and getting things done
- Practice makes perfect – the future – setting it down
Closing Session
- Analysis and assessment of performance
- Final review and discussion by trainer(s) - feedback and learning -
- Completion of action plans and ‘mentor’ agreements
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